Omnichannel Marketing automation
Omnichannel Marketing automation module enables you to improve your customers’ experience by designing and personalizing your communications
- Relational & Transactional: Email, SMS, Print, Digital wallet, push notifications, etc.
- Conversational : Messenger, Whatsapp, Telegram, etc.
- Social media : Lookalike or custom audience on Facebook, Instagram, …
Distributed marketing module enables brand group strategy to be activated locally
- Enable local units to benefit from the Head Office communication tools
- Offer unique customer experience if managed locally or globally
- Ensure compliance with rules (marketing pressure, privacy) and brand image
Enhanced customer service
The enriched customer service module allows both in-store and marketing or after-sales teams to respond to incoming message & comment flows
- Offer an “enriched” customer view to your teams by unifying all related messages and responses
- Facilitate customer relations by allowing all teams to respond to incoming messages
- Get a complete overview of your customer relationship with feedback reporting and tracking